Southwest Airlines Terminal at Nashville Airport (BNA)

Southwest Airlines arrives and departs through the Single Main Terminal at Nashville International Airport (BNA), using Concourse C and D and the Satellite Concourse. It handles domestic flight operations from these departure areas, with check-in and baggage services located in the South Ticketing area of the terminal.

With multiple gates across these areas, Southwest served more than 14 million passengers in May 2026. To accommodate them, the main terminal provides numerous facilities from check-in to boarding and deboarding.

What Terminal is Southwest Airlines at BNA?

The terminal at Nashville International Airport oversees Southwest Airlines flight operations. Specifically, from Concourse C and D and the Satellite Concourse, these flights arrive and depart.

Further, for the ease of passengers, the associated flight procedures are managed across 5 levels of the terminal. Level 1 is for ground transportation, Level 2 manages baggage claim, and Level 3 handles ticketing and security screening. Level 4 is the mezzanine. However, Level 5 offers walkways to parking lots.

Southwest Arrivals and Departures at Nashville Airport

To check scheduled arriving or departing flights at Nashville Airport, approach the FIDS (Flight Information Display Screens) at the airport, Southwest Airlines official website, or use its mobile app.

Otherwise, visit BNA flight information to view information on:

• Flight times
• Departure gates
• Arrival information
• Updates on delays and cancellations

Services for Southwest Airlines Passengers at BNA

For both arriving and departing passengers of Southwest, several services are available at Nashville International Airport terminal.

Check-In:

Flyers departing with Southwest Airlines from Nashville Airport can check in at the South Ticketing counters on Level 3.

• Southwest ticket counters open at 3:30 AM.
• Travelers can complete check-in through the following methods:
  • Online check-in
  • Self-service kiosks
  • Physical counters at BNA
• At these kiosks/counters, passengers can also access their boarding passes.

TSA Security Screening:

All Southwest flyers must pass through security checkpoints before entering the departure concourses. The checkpoint is on Level 3 of the main terminal. It opens at 3:30 AM daily.

• Eligible travelers can use:
  • TSA PreCheck
  • CLEAR
  • Global Entry
• Also, be cautious of the security wait times at BNA to avoid any inconvenience.
• Usually, it is less than 10 minutes at the airport.
• Those with checked luggage should complete the airline’s baggage acceptance process before proceeding to security.

Gates:

Before boarding, a passenger must approach the assigned departure gate at BNA. For Southwest passengers, these gates must be in Concourses C, D, and the Satellite Concourse. The following gates are in these buildings.

• Concourse C: C4, C7, C9, C16, C18 to C22, and C25
• Concourse D: D1 to D6
• Satellite Concourse: C8 and C9

Lounges:

Southwest Airlines does not currently have an operating airline lounge at BNA. However, the airline announced plans in late 2027 to introduce its first airport lounges, with Nashville selected as one of the initial locations.

Nonetheless, other options include:

Baggage Claim:

Passengers flying with Southwest to/from BNA can collect checked luggage from the Baggage Claim area on Level 2 of the main terminal.

• From the arrival concourse, follow the signs to the baggage carousels on Level 2.
• Flight-specific carousel numbers are displayed on the display screens and boarding passes.
• For missing, delayed, or damaged baggage, contact Southwest’s baggage service office in the South Baggage Claim Expansion, near Carousels 1 and 2.
• The contact number is 1-800-435-9792.

Special Assistance Services for Southwest Passengers at BNA Airport

Southwest flyers who need additional support can request assistance through the airline or use the accessibility services provided by BNA.

• Wheelchairs: Request a wheelchair through Southwest before traveling or at the airline’s ticket counter. BNA’s wheelchair service providers are ABM (615-275-4171) and Prospect (615-403-6101).
• TSA screening assistance: Flyers with disabilities or medical conditions can request help from TSA Cares by calling 855-787-2227, at least 72 hours before departure.
• Hidden disabilities support: BNA offers free Sunflower lanyards at the Information Center on Level 1.
• Visual and audio navigation: The GoodMaps app provides indoor directions through audio prompts and on-screen text, including for flyers who are blind or have low vision.
• Hearing assistance: Flyers can request visual flight paging at Nashville Airport at the Information Center.
• Service animal facilities: Designated relief areas are available inside and outside the terminal.

Note: BNA Information Center is on Level 1 and operates daily from 6:30 AM to 11:00 PM.

Facilities Available for Southwest Passengers

Southwest flyers can access numerous amenities after checking in, security screening, and arrival, and before boarding at Nashville International Airport.

Transportation for Southwest Passengers at Nashville International Airport

All ground transportation at BNA is on Level 1. Southwest flyers can follow the indoor signs down to Level 1 to avoid getting lost.

• Rideshare (Uber and Lyft): Go out of the Level 1 doors and cross the pedestrian bridge to the Ground Transportation Center (Zone T).
• Taxis: At the curbside zone outside the Level 1 arrival doors.
• Hotel and parking shuttles: Pick up from the designated bus lanes outside Level 1.
• WeGo Transit: Route 18 leaves from the commercial curb on Level 1 and goes to WeGo Central Station downtown.
• Rental cars: Many operators provide rental cars at BNA. Their counters are on Level 1, and cars are kept in Terminal Garages 1 and 2.

Map of Terminal for Southwest at Nashville Airport (BNA)

Passengers flying with Southwest can use the BNA map to navigate the terminal and locate important facilities. This interactive feature makes it easier to plan the route from check-in to the departure gate.

At Nashville International Airport, Southwest Airlines operates across multiple concourses. Throughout these complexes, its passengers can access the main services needed for their journey, from ticketing and baggage drop-off to boarding and onward transportation.