Lost and Found at Nashville Airport (BNA): Report a Lost Item

Nashville International Airport (BNA) operates a centralised Lost and Found service for items misplaced in public terminal areas. All lost items within the aircraft and the TSA checkpoint will be processed by the airline or TSA, respectively.

Passengers may either contact them via phone or online and physically visit them at the office. BNA handled approximately 26.7 million passengers in fiscal year 2026, making an efficient lost item recovery process essential for the airport's operations.

Nashville Airport lost and found luggage assistance

Nashville International Airport (BNA) Lost and Found Contact Information

BNA Lost and Found handles items lost in airport public areas including restrooms, gate seating areas, curbside spaces, and other non-secure terminal zones. Items left on aircraft or at TSA checkpoints follow separate channels.

The main contact point at the Nashville International Airport for the Lost and Found Section is the Information Centre, where all the items are sent to be listed and stored. Items may then be collected during operational hours.

Contact Method	Details
Phone:	(615) 275-2098
Location:	Information Centre, Level 1 (Ground Transportation Level), pre-security
Hours:	Daily, 6:30 a.m. – 10:30 p.m.
Address:	One Terminal Drive, Nashville, TN 37214
Online Claim Form:	File an online claim
Airport Emergency:	615-275-1703

Airline Lost and Found Contacts

Items left behind at ticket counters, gates, or aboard flights are the responsibility of the airline running that particular flight, not the airport’s Lost and Found office.

If you have left any personal items aboard a flight, at a gate waiting area, or at an airline ticket counter, please get in touch with your airline using the information listed below.

Airline	Phone	Terminal / Concourse
Aer Lingus	(800) 474-7424	North Ticketing, T-Gates & Satellite Concourse
Air Canada	(888) 422-7533 / (888) 247-2262	North Ticketing, T-Gates
Alaska Airlines	(800) 252-7522	South Ticketing, T-Gates
Allegiant Air	(702) 505-8888	South Ticketing, Satellite Concourse
American Airlines	(800) 223-5436 / (800) 433-7300	South Ticketing, C Concourse & T-Gates
Avelo Airlines	(346) 616-9500	North Ticketing, Satellite Concourse
British Airways	(800) 247-9297	North Ticketing, T-Gates
Contour Airlines	(888) 332-6686	South Ticketing, Satellite Concourse
Delta Air Lines	(800) 325-1999 / (800) 221-1212	North Ticketing, B Concourse
Frontier Airlines	(801) 401-9000	North Ticketing, T-Gates
Icelandair	(800) 223-5500	North Ticketing, T-Gates
JetBlue	(800) 538-2583	North Ticketing, Satellite Concourse
Porter Airlines	(888) 619-8622	North Ticketing, Satellite Concourse
Southwest Airlines	(800) 435-9792	South Ticketing, C, D & Satellite Concourses
Sun Country Airlines	(800) 800-6557 / (651) 905-2737	North Ticketing, Satellite Concourse
United Airlines	(800) 824-6200 / (800) 241-6522	North Ticketing, B Concourse & T-Gates
Vacation Express	(800) 486-9777	See airline for details
Volaris	(855) 865-2747	T-Gates
WestJet	(888) 937-8538	North Ticketing, T-Gates

BNA Airport Lost and Found Locations

The correct reporting channel depends on where the item was lost. Nashville airport lost and found requests are divided among the airport's central office, individual airlines, TSA, and other airport service providers.

Location Where Item Was Lost	Contact Number	Availability
Airport public areas (restrooms, gate seating, curbside, food courts)	(615) 275-2098	Online claim form, phone, in-person at Information Centre (Level 1)
Airplane/aircraft cabin	Contact operating airline directly	Airline phone, baggage service office in baggage claim
Ticket counter/check-in area	Contact operating airline directly	Airline phone, in-person at ticket counter
TSA security checkpoint	Email: BNA-Lost&Found@tsa.dhs.gov	Email monitored Monday–Friday, excluding federal holidays; 48-hour research period
Checked baggage / baggage claim	Contact operating airline directly	Airline baggage service office (typically in baggage claim area)
Parking shuttles / BNA parking lots	Parking: (615) 275-1045 / Shuttles: (615) 360-0010	Phone during operating hours
Rental car facility / rental car shuttles	Contact individual rental car company	Rental car provider phone
Airport emergency (safety-related)	615-275-1703	24/7

How to Report a Lost Item at BNA Airport?

Identify where you lost the item: Public areas, aircraft cabin, TSA checkpoint, checked baggage, or parking lots.
Contact the appropriate channel:

Item Location	Reporting Method
Public areas:	File an online claim or call (615) 275-2098
Aircraft/baggage:	Contact the airline directly
TSA checkpoint:	Email: BNA-Lost&Found@tsa.dhs.gov

Provide details: Your name, contact info, date of loss, flight number (if applicable), and item description including brand, colour, and distinguishing features. Photos can be uploaded for online submissions.
Follow up: Call (615) 275-2098 to check status; allow 48 hours for TSA responses (monitored weekdays only).

FAQ

Frequently Asked Questions

01How to report lost property at Nashville International Airport?

In case your property was lost in public terminal areas, you can report a lost item by filling in the Online claim form and calling (615) 275-2098.

02How long does BNA Airport Lost and Found hold items?

Found items will be retained for a period of no more than 30 days. After that, unclaimed property can either be disposed of or transferred as per airport policy.

03What if I have lost an item at the TSA Security Checkpoint?

In such circumstances, send an e-mail to TSA at BNA-Lost&Found@tsa.dhs.gov along with your name, phone number, travel date & time, airline, and complete description of the item.

04Who handles lost baggage at Nashville airport?

Checked baggage and carry-on items left on aircraft are the responsibility of the operating airline. Contact your carrier's baggage service office, typically located in the baggage claim area, or use the airline phone numbers listed above.

05What information do I need to submit if I’ve lost an item?

You will be required to give your full name, contact details, the date and place where you lost the item, details of the flight you were traveling on, and a description of the item including brand, colour, size, and unique characteristics.

06Does the airport hold lost items for pickup by someone else?

Claimants must provide a detailed description of the item, proof of ownership, and valid identification or a driver's license to recover property from the lost and found area.

Nashville International Airport (BNA) Lost and Found: Contact Details & Claim Process